Privacy Policy

Last Updated: January 1, 2026

1. Information We Collect

tm15ph collects various types of personal information necessary to provide our gaming services, comply with legal obligations, prevent fraud, and enhance your user experience. The personal data we collect falls into several categories as detailed below.

1.1 Information You Provide Directly

When you register an account with tm15ph, you voluntarily provide personal information including but not limited to: full legal name as it appears on government-issued identification; date of birth to verify you meet the minimum age requirement of 21 years; residential address including street, barangay, city, and postal code; email address for account communications and notifications; mobile phone number for account verification and two-factor authentication; username and password for account access; and payment information such as bank account details, e-wallet accounts (GCash, Maya), or cryptocurrency wallet addresses used for deposits and withdrawals.

1.2 Identity Verification Documents

In compliance with Philippine anti-money laundering regulations and PAGCOR requirements, tm15ph collects identity verification documents to confirm your identity, age, and address. These documents may include: government-issued photo identification such as Philippine passport, driver's license, UMID, SSS ID, or postal ID; proof of address documents such as recent utility bills, bank statements, or government correspondence showing your residential address; and photographs of you holding your identification document for enhanced verification. All identity documents are stored securely with restricted access and used solely for verification purposes as required by law.

1.3 Automatically Collected Information

When you access tm15ph, our systems automatically collect certain technical and usage information including: IP address and geographic location; device information such as device type, operating system, browser type and version; login dates and times; pages visited and features accessed; game history including games played, bets placed, and outcomes; transaction history including deposits, withdrawals, and all financial activity; and cookies and similar tracking technologies that help us understand how you use the Platform and improve our services.

1.4 Communications and Support Interactions

When you contact tm15ph customer support through live chat, email, or phone, we collect and store records of these communications including the content of your messages, support tickets, complaints, and any documentation you provide. This information helps us resolve your issues effectively and improve our customer service quality.

2. How We Use Your Information

tm15ph uses your personal information for various legitimate business purposes related to operating our online gaming platform, complying with legal obligations, and providing you with quality service. Our primary uses of your data include:

• Account Management: Creating and maintaining your tm15ph account, authenticating your identity when you log in, managing your account settings and preferences, and processing your requests for account modifications or closure.
• Service Provision: Enabling you to access and use our casino games, live dealer tables, and sports betting services; processing your gaming transactions including bet placement and payout distribution; maintaining accurate records of your gaming activity and transaction history.
• Financial Transactions: Processing deposits to your account through your chosen payment method (GCash, Maya, bank transfer, etc.); processing withdrawal requests and transferring funds to your designated accounts; maintaining financial records as required by law; detecting and preventing fraudulent transactions or money laundering activities.
• Legal and Regulatory Compliance: Verifying you meet the minimum age requirement of 21 years; conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by Philippine law; responding to lawful requests from government authorities, regulators, or law enforcement; maintaining records as required by PAGCOR regulations and tax authorities.
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, multiple account creation, bonus abuse, and other violations of our Terms and Conditions; monitoring for suspicious patterns that may indicate problem gambling behavior; protecting the integrity of our games and betting markets; securing your account against unauthorized access.
• Customer Support: Responding to your inquiries, complaints, and support requests; troubleshooting technical issues you experience; providing information about your account, transactions, or our services; resolving disputes fairly and transparently.
• Marketing and Communications: Sending you promotional offers, bonuses, and information about new games or features (you may opt out at any time); notifying you about important changes to our Terms, Privacy Policy, or Platform functionality; sending transaction confirmations, account security alerts, and other service-related communications.
• Platform Improvement: Analyzing how Users interact with tm15ph to improve our services, user interface, and game selection; conducting research and analytics to better understand User preferences and behavior; testing new features and optimizing Platform performance.
• Responsible Gaming: Implementing and monitoring deposit limits, loss limits, and self-exclusion tools you configure; identifying patterns that may indicate problem gambling and offering support resources; complying with our commitment to promote responsible gaming practices.

3. Legal Basis for Processing

Under Philippine data privacy law, tm15ph processes your personal information based on the following legal grounds:

Consent: By creating an account and accepting our Terms and Conditions, you provide explicit consent for tm15ph to collect and process your personal information as described in this Privacy Policy. You have the right to withdraw consent at any time, though this may prevent us from continuing to provide services to you.

Contractual Necessity: Processing your personal information is necessary to fulfill our contractual obligations to you under the Terms and Conditions, including providing access to gaming services, processing financial transactions, and maintaining your account.

Legal Obligation: tm15ph is legally required to collect and process certain personal information to comply with Philippine anti-money laundering laws, PAGCOR regulations, tax reporting requirements, and other applicable legal obligations.

Legitimate Interests: We process some personal information based on our legitimate business interests in preventing fraud, ensuring Platform security, improving our services, and conducting marketing activities, provided these interests do not override your fundamental rights and freedoms.

4. Information Sharing and Disclosure

tm15ph does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the limited circumstances described below:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processors (GCash, Maya, banking partners), identity verification services, hosting and infrastructure providers, customer support platforms, and analytics services. These service providers have access to personal information only as necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security of your data. They are prohibited from using your information for any other purpose.

4.2 Legal Requirements and Law Enforcement

tm15ph may disclose your personal information when required by law, including in response to valid legal processes such as court orders, subpoenas, or warrants; to comply with regulatory requirements from PAGCOR or other government authorities; to cooperate with law enforcement investigations into illegal activity; or to protect the rights, property, and safety of tm15ph, our Users, or the public. We will notify you of such disclosures where legally permitted to do so.

4.3 Business Transfers

In the event tm15ph is involved in a merger, acquisition, asset sale, or other business transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated or Anonymized Data

tm15ph may share aggregated or anonymized information that does not directly identify you with third parties for research, analysis, marketing, or other purposes. For example, we may share statistical information about User demographics or gaming preferences that cannot be traced back to individual Users.

5. Data Retention

tm15ph retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Active Accounts: While your account remains active, we retain all personal information associated with your account to provide ongoing services, maintain transaction records, and comply with our legal obligations.

Closed Accounts: After you close your account, tm15ph retains certain personal information for a period required by Philippine law, typically five (5) years from the date of account closure. This retention is necessary to comply with financial record-keeping requirements, respond to legal claims, prevent fraud, and enforce our Terms and Conditions. After the required retention period expires, we securely delete or anonymize your personal information.

Identity Verification Documents: Copies of government-issued identification and other verification documents are retained for the duration required by PAGCOR regulations and anti-money laundering laws, typically five (5) years following your last transaction or account closure.

Marketing Communications: If you opt out of receiving marketing communications, we will retain a record of your opt-out preference indefinitely to ensure we do not inadvertently send you marketing materials in the future.

6. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of the personal information tm15ph holds about you. You can access most of your information directly through your account dashboard, or contact customer support to request additional information.
• Right to Rectification: If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction or completion of that information. You can update many account details yourself through your account settings.
• Right to Erasure: You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, this right is subject to our legal obligations to retain certain information as described in Section 5.
• Right to Object: You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting customer support.
• Right to Data Portability: You have the right to request transfer of your personal information to another service provider in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer through the customer support channels listed on our website. We will respond to your request within the timeframe required by Philippine law, typically within fifteen (15) days of receiving your request. We may need to verify your identity before fulfilling certain requests to protect your personal information from unauthorized access.

7. Cookies and Tracking Technologies

tm15ph uses cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform, understand how you use our services, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you when you return to the Platform.

We use the following types of cookies: Essential Cookies that are necessary for the Platform to function properly, including cookies that authenticate your login session and remember your preferences; Analytics Cookies that help us understand how Users interact with tm15ph, which pages are visited most frequently, and where Users experience difficulties; Functional Cookies that remember your choices and preferences to provide enhanced, personalized features; and Marketing Cookies that track your activity across the Platform to deliver relevant promotional offers and advertisements.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies entirely or delete existing cookies. However, please note that disabling essential cookies may prevent you from using certain features of tm15ph. Disabling analytics or marketing cookies will not affect basic Platform functionality but may result in a less personalized experience.

8. Data Security Measures

Protecting your personal information is a top priority for tm15ph. We implement comprehensive technical and organizational security measures designed to protect your data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Industry-standard SSL/TLS encryption for all data transmitted between your device and our servers;
• Encrypted storage of sensitive personal information and financial data in secure databases;
• Multi-factor authentication options to protect account access;
• Regular security audits and vulnerability assessments conducted by independent security firms;
• Access controls limiting employee access to personal information on a need-to-know basis;
• Employee training on data protection and security best practices;
• Intrusion detection and prevention systems monitoring for suspicious activity;
• Regular backup procedures to prevent data loss;
• Incident response procedures to address security breaches promptly.

While we employ robust security measures, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal information. You also play a role in protecting your information by maintaining the confidentiality of your account credentials, using strong passwords, enabling two-factor authentication, and logging out when using shared or public devices.

9. International Data Transfers

tm15ph primarily operates within the Philippines and stores personal information on servers located in the Philippines or other jurisdictions with adequate data protection standards. Some of our service providers may process personal information in countries outside the Philippines. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Philippine data privacy law, including contractual clauses requiring third parties to provide equivalent protection to that required under Philippine law.

10. Children's Privacy

tm15ph services are intended exclusively for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to tm15ph should contact us immediately.

11. Changes to This Privacy Policy

tm15ph reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes to this Privacy Policy, we will notify you by email to your registered email address and by posting a prominent notice on the Platform. The "Last Updated" date at the top of this Privacy Policy will be revised to reflect the date of the most recent changes. Your continued use of tm15ph services after such notification constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. Contact Information and Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how tm15ph handles your personal information, or if you wish to exercise your data protection rights, please contact our Data Protection Officer through the customer support channels listed on the tm15ph website. We are committed to addressing your privacy concerns promptly and transparently.

You may also contact the National Privacy Commission of the Philippines if you believe your data protection rights have been violated or if you are not satisfied with our response to your concerns.